Now Hiring - Pharmaceutical Senior Cell Therapy Account Manager - Tennessee/Kentucky in Lexington, KY

Job Description

Territory: Tennessee, Kentucky

Travel: Up to 50% overnights

The Senior Cell Therapy Account Manager (CTAM) has primary responsibility for developing the relationship with Kite’s Authorized Treatment Centers (ATCs) and serves as the ATC’s primary point of contact with Kite. In this role, the CTAM is responsible for driving appropriate utilization of Kite’s CAR T therapies within the account and ensuring the delivery of a seamless customer experience. To accomplish these goals, the CTAM cultivates deep relationships with account stakeholders, coordinates all of Kite’s activities within the ATC, develops strategic account plans and communicates the value of CAR T therapy to key account stakeholders.

Key Responsibilities:

• Develop Kite’s relationship with the account

• Build and maintain account profile for each aligned ATC

• Develop significant business relationships with senior account level leadership (including C Suite), Thought Leaders (TLs) and other decision makers / key stakeholders

• Serve as primary point of contact for the ATC and collaborate with Kite colleagues to create a streamlined, organized interface

• Identify and understand the needs of account stakeholders and collaborate with Kite cross-functional colleagues (e.g., Customer Engagement, Market Access, Marketing, Medical Affairs, Quality) to find or develop solutions

• Coordinate all Kite operational activities (e.g., site qualification, site setup, patient treatment)

• Manage compliance-related activities (e.g. REMS Program, periodic audits)

• Provide clinical instruction to clinical staff (e.g. AE Management Guide, Product Insert [PI])

• Oversee activities in patient treatment areas to ensure Chain of Identify (COI) per SOP protocols

• Drive appropriate utilization within the account

• Assess performance of Kite’s therapies within account and develop and execute strategic account plans to drive appropriate utilization

• Working in close collaboration with Marketing and Medical Affairs, routinely meet with key ATC stakeholders to educate on the use of Kite’s therapies and communicate the latest approved messaging and clinical data

• Maintain clinical expertise in basic principles of Hematology, Immunology, Non-Hodgkin's Lymphoma disease and treatment and Hematopoietic Stem Cell Transplantation

• Support key Kite strategic activities

• Provide Medical Affairs colleagues with appropriate feedback and insights from interactions with healthcare professionals (HCPs)

• Provide support at professional meetings, including staffing exhibits, reporting on scientific sessions and facilitating meetings with TLs

• Facilitate and provide timely feedback to appropriate Kite management regarding account business trends, changes in the therapeutic landscape, industry issues and business opportunities

• Cultivate relationships and actively participate in grassroots advocacy / engagement activities within territory to align with regional and national initiatives

• Operate in compliance with all laws, regulations and policies that govern the conduct of Kite activities

Basic Qualifications:

• MA/MS and 6+ years of experience OR

• BA/BS and 8+ years of experience OR

• High school diploma and 12+ years of experience

Preferred Qualifications:

• MBA

• Demonstrated record of successful oncology account management within an academic setting

• Ability to appropriately access and handle business information in compliance with all applicable laws, regulations and / or Kite policies

• Deep clinical expertise in hematology / oncology disease and understanding of treatment landscape (5+ years of experience)

• Demonstrated record of successful account management in large accounts (direct or indirect line leadership experience)

• Deep clinical understanding of cell therapy and ability to manage complex treatment logistics

• Direct line leadership experience